In this chapter you can find detailed information about cancel requests management.

To go to the "Cancel Request" page, choose [Orders] in the top menu and [Cancel Request] in the sub-menu.

Cancel Requests Processing

Ready to ship orders might be canceled by the seller's or buyer's initiative.

Cancel Requests by the Seller's Initiative

If for some reason you need to cancel the order(s), you can do this. In such case, your buyers receive a notification about canceling the order with the specified details.

To cancel the order by the seller's initiative, firstly click [Orders] in the top menu and choose [Orders] in the sub-menu. Then go to the "Ready to Ship" tab.

There are three ways to cancel the order.

The first one is the most appropriate to cancel a particular order and orders in bulk.

Firstly, you have to tick the check-boxes of the required orders and click [Cancel] at the top of the "Orders" page.

To pick all items, tick the top checkbox above the orders list.

Next, you have to specify the the reason for cancel order request: click the [Dropdown] icon and select an appropriate reason.

Note!

If you cancel orders in bulk, you specify one reason for each chosen order.

Afterward, you have to approve cancel order request by clicking [Cancel Order(s)] or click the [Close] icon or [Cancel] to abolish the cancel order request.

If orders are canceled, you get a notification.

You can cancel a particular order in two other ways.

Follow one of the steps below:

1. Click the [Three Dots] icon in the line of the needed order and pick [Cancel].

2. Go to the detailed "Order" page:

• Click on the order ID of the needed order;

OR

• Click the [Three Dots] icon in the line of the needed order and choose [Details].

Then click [Cancel] at the top of the detailed "Order" page.

Next, you have to specify the reason for the cancel order request by clicking the [Dropdown] icon and picking an appropriate reason.

Afterward, you have to approve cancel order request by clicking [Cancel Order(s)] or click the [Close] icon or [Cancel] to abolish the cancel order request.

If order is canceled, you receive a "Success" notification.

You may check the cancel process status by clicking the [Notifications] icon.

Cancel Requests by the Buyer's Initiative

Cancel requests sent by buyers may be rejected or confirmed. Orders with cancel requests change their current status to requested. After you confirm cancel request, order status changes from requested to pending and a few minutes after to closed.

Below you find out how to manage cancel requests by the buyer's initiative.

There are two other ways to handle a cancel request.

1. Click the [Three Dots] icon in the line of the needed request and choose [Confirm] or [Reject].

OR

Having approved a cancel request, you have to confirm it one more time in the "Approve Cancel Request" window clicking [Confirm] or [Cancel] if you changed your mind.

You get a notification if the cancel request is approved successfully.

2. To handle a cancel request in the other way, tick the checkbox of the needed order and afterward, click [Confirm] or [Reject] in the top right corner of the page.

OR

Having approved a cancel request, you have to confirm it one more time in the "Approve Cancel Request" window clicking [Confirm] or [Cancel] if you changed your mind.

You get a notification if the cancel request is approved successfully.

Note!

The second way is the most appropriate to process cancel requests in bulk. You have just to tick the needed check-boxes and follow the instructions above.

Filter Cancel Requests

To simplify cancel requests management, you may use filters.

By default cancel requests list is displayed with filter identifiers "Initiator: All Initiators" and "Payment Status: All Payment Statuses". These default identifiers can not be deleted, but they may be changed if you specify some particular initiator or payment status in the filter.

Create Filters

To create a new filter, click [Filters] to the right above the list of the cancel requests.

Now you can customize a new filter. You may filter items with all or only one identifier.

Firstly, you have to specify the cancel request initiator: click the [Dropdown] icon and choose needed from the drop-down list.

Next, you have to specify the payment status of the cancel request. Click the [Dropdown] icon and pick the appropriate paid status from the list.

After that, you have to set the range for the opening date in the fields "From" and "To" to filter the cancel requests.

You can choose the date with the date-picker. To navigate, use the [Left] and [Right] arrows. Also, you can enter data manually in the date format MM/DD/YY, where MM — a month, DD — a day, and YY — a year.

You can specify either "Date From" or "Date To". Also, you can fill in both or neither of them.

Remember, "Date To" can't be earlier than "Date From".

Having specified information, check the filled data and if everything is correct, click [Apply filter] or [Clear filter] to clear the filled data and specify appropriate information to create the new filter.

To close the "Filter Cancel Request" window, click the [Close] icon in the top right corner.

Edit Filters

To change data in the arranged filter, click [Filters] in the right corner above the displayed cancel requests and edit the required information in the "Filter Cancel Requests" window.

To apply changes, click [Apply filter] or [Clear filter] to delete filled data.

To exclude particular filter identifiers from the arranged filter, click the [Close] icon of the required identifiers on the panel above the displayed list.

Note!

You can remove all identifiers except [Initiator: All Initiators] and [Payment Status: All Payment Statuses].

Delete Filters

To delete filter, click [Filters] in the right corner above the list of the cancel requests.

Afterward, click [Clear Filter] in the "Filter Cancel Requests" window.

In the end, click the [Close] icon in the top right corner to close the "Filter Cancel Request" window.

Search Cancel Request

"Search Cancel Requests" is the other instrument to speed up the search of the cancel requests. You can perform the search by the details of the order ID and channel order ID.

To start, put the cursor in the "Search Cancel Request" field and enter the appropriate data.

To clear the "Search Cancel Request" field, click the [Close] icon or highlight the filled information and press the [Backspace] or [Delete] keys.